Corporate Social Responsibility

Afuture Roadmap

Autogrill has developed its own “Sustainability Roadmap” for the period 2012-2015. This is a strategic plan to integrate the sustainable approach with the management of day-to-operations in the two business segments (Food & Beverage and Travel Retail); a guide defining improvement and innovation objectives for Autogrill companies in order to plan and implement sustainable actions in keeping with the Group’s strategic goals.

The main purpose  of the Roadmap is  to define new intermediate steps aimed at improving Group performance; 2011 is therefore a turning point, a milestone in a process designed to trigger a “cultural leap” that will create new business opportunities and confirm the competitive edge  that sustainability is meant to provide. For the first time, the Roadmap sets strategic goals for all Group companies, which will be pursued through concrete plans. The health and safety of workers (“People”), the reduced consumption of energy and water (“Planet”), and better, less expensive packaging (“Product”) are the top priorities in Autogrill’s plan for 2012-2015.

Keeping tabs through the  Sustainability Report

Since 2006 we have been  publishing a Sustainability Report, prepared on the basis of international standards set by the Global Reporting Initiative (GRI-G3). The information on personnel and the environment provided below is further detailed in that report, which can be downloaded from the Sustainability section at




Autogrill is a “people” company that provides services to the public. The relationship between the Group and its employees is a strategic asset, fundamental to the generation of value. Each employee who serves a customer represents the company, its business philosophy, its know-how, and the way it treats the environment.

A healthy relationship between  company and staff is rooted in care  for the individual and his or her wellbeing, both on and off the job. For Autogrill, this means working on various themes and initiatives involving employees in their role as workers (selection processes, development plans, training) and as individuals (health and welfare, family, social commitment and respect for the environment).

In  this  vein,  labor  relations  are  also  of  great  impor tance  to developing  sustainabilit y in  human resource management; Autogrill  has established  a constructive  dialogue  with  the trade  unions  of each countr y in which it operates, to foster solutions that will reconcile individual needs with those of the business.

“Work-Life balance”

Valuing the quality of life of our employees is not limited to management of their working hours, but takes account of every facet involved in creating a healthy balance between personal and professional life. Autogrill offers its employees an extensive range of benefits designed to enhance their time off the job: first aid courses and healthy diet programs in Italy, free biometric screening in America, and a health help desk and free check-up to all Group workers in Spain. Employees can also enjoy private health insurance, in some cases  extended to their families, under programs that also differ on the basis of national laws.

Health and  safety

Autogrill’s  commitment  to the health  and safet y of  all  employees  and consumers translates  into prevention, technology, training, and day-to-day monitoring. Autogrill performs preventive assessments of workplace hazards so it can take the most suitable measures, such as new operating procedures or the purchase of individual protection devices that will eliminate or minimize the risks. To make sure these measures are effective, the number and t ype of accidents that occur at each Group company are constantly monitored, along with the steps taken to mitigate the risks.  A  new and improved monitoring system is currently being developed for use across the different countries in order to share exper tise and innovation

Ethical certification

Autogrill’s effort to obtain important certifications regarding employee health and safety is another reflection of its philosophy that each worker  is a prized individual:

  • Social Accountability 8000 certification for Autogrill S.p.A., renewed in early 2012, demonstrates our commitment to human rights and workers’ rights and to preventing child exploitation, while ensuring a safe and healthy place of work;
  • OHSAS 18001 certification for World Duty Free Europe Ltd. promotes a safe and healthy workplace by maintaining  an infrastructure  that allows  it to systematically  monitor  health  and safet y risks, reduce  hazards,  foster regulator y compliance  and improve  overall  standards.  OHSAS 180 01 certification is expected to be earned by the end of 2012 for all of the British airports managed by the Company.

Professional development

The nurturing of human capital, through international job rotation and other programs, is an important means of developing the qualifications of the Group’s most skilled personnel. For Autogrill, mobility is an opportunity to enhance the knowledge and capabilities of its workers  by letting them test themselves in new environments, which boosts their team spirit and makes them well-rounded professionals.

Training, from this perspective, is an important means of professional growth and a sound investment for the business.



Environmental issues —  climate change, energy, water, waste, etc. —  involve people, organizations and institutions around the globe. International conventions are not enough to handle this challenge; it is the personal contribution of each individual that makes the dif ference. Simple, ever yday habits can  help  reduce  emissions  without  sacrificing  qualit y of  life.  Although  Autogrill’s  impact  on the environment is relatively minor, we feel the need  to reduce our consumption of energy, water and raw materials in favour of clean, renewable energies and recycled materials that are friendly to our Earth.

Conservation awareness

Reducing our consumption of energy and water requires a major change in how these issues are approached  by the workers who use machines  and equipment;  by the suppliers  who make  them; and by the consumers who visit  our locations. Our workers are involved in ongoing awareness programs to instill greater respect for the environment, especially through the reduction of waste. Employees are taught the proper use of equipment, which can lead to major savings if turned of f at slow times of day.

To keep the focus on sustainability, the Group’s Aconnect portal includes the section “Afuture,” covering all information on the project from its history to the latest news and events concerning the promotion of sustainability around the world. The monthly column “Go Green” encourages good  practices for the responsible use of paper, water and energy: simple, everyday steps that each worker can take so that the Afuture Roadmap becomes part of the Autogrill culture.

In 2011 the survey on environmental issues was re-administered at more than 200 locations in the United States, Canada, Australia, New Zealand and Malaysia. The aim of this project is to involve workers ever more closely in taking sustainability to heart.

Environmental certification

Autogrill’s commitment to obtaining environmental certification has led to important new achievements:

  • in France, in 2011, three new locations opened  with HQE (Haute Qualité Environnementale) status, which certifies the environmental quality of buildings;
  • Milan headquarters in 2011 renewed its EMAS (Eco-Management and Audit Scheme) registration, a voluntary EU program, as well as its ISO 14001:2004  certification for environmental management systems.  At other Italian locations, in 2010 and 2011 ISO 14001 certification was renewed for Turin airport and the Brianza Sud point of sale, which is also certified by EMAS;
  • in  the United  States,  the Delaware  Welcome  Center achieved  LEED  (Leadership  in  Energy  and Environmental Design) Silver certification in 2009, before its inauguration in the summer of 2010.

Innovation and  environmental efficiency

To make every trip a pleasure, whether for business or leisure, is Autogrill’s primary task. Innovation at our restaurants and shops involves boosting their energy efficiency, improving technologies that make use of renewable sources like geothermal and solar power, and making our locations accessible and enjoyable to consumers, who witness our commitment to the environment first hand.

The more significant projects carried out are briefly described below:

  • “Montefeltro Ovest,” near Riccione, is the Group’s new Energy Class B location. Materials were chosen for their technical performance, with a preference for dry and lightweight construction systems, which make the premises sustainable and notably reduce construction time. The final plans were able to optimize the investment per square meter without sacrificing any formal aspect of the building’s identity;
  • the new “Fair Taste Café,” opened  at Schiphol airport in 2011, was built with local recycled materials; the walls, floors and tiles were made out of wood, pallets and recycled excavated material. In addition to the “green” design, consumers are treated to a wide range of organic and fair trade goods;
  • the Delaware Welcome Center, opened  in 2010, is a 4,000 square meter structure made of 75% recycled materials and has a geothermal heating and cooling system. Certified to the standards of the Leadership in Energy and Environmental Design (LEED), the facility has a parking lot designed for more than three million visitors per year and 50 truck stop electrification points which power heaters and air conditioners without having to idle the engine;
  • in both the Food & Beverage and Travel Retail businesses (particularly Autogrill France, HMSHost and Autogrill Italia in the former and World Duty Free and Aldeasa in the latter), several Group companies have decided to use shopping bags made from recycled or biodegradable material.