GRI-G3 indicators index

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Autogrill Group 2011 Sustainability Report was compiled in compliance with the Global Reporting Initiative GRI-G3 guidelines. The following table shows the indicators of the GRI-G3 guidelines, the relevant page number of this Report, and the level of coverage, using the following symbols:

  • T total
  • P partial
  • NC not covered

Some indicators are only given the partial symbol, as Autogrill prefers to be thoroughly transparent in describing to the stakeholders its vision and ongoing commitment to improving the Group’s economic, social and environmental performance. Nevertheless, in the report a full account is given of the more significant issues regarding sustainability.

Legend:

  • RGSAP: Corporate Governance Report and Ownership Structure
  • R&B: 2011 Annual Report
  • CE: Code of Ethics

 

GRI indicator  Description  Level of coverage  Page 
PROFILE       
1. STRATEGY AND ANALYSIS   
1.1  Statement of the organization’s vision and strategy regarding its contribution to sustainable development  T  Letter to the Stakeholders, Afuture: the sustainability Roadmap, The point of departure, Steps in the development of sustainability at Autogrill
1.2  Description of key impacts, risks and opportunities  T  The main risks to which the Autogrill Group is exposed, Afuture: the sustainability Roadmap, R&B (50-54) 
2. PROFILE OF THE ORGANIZATION   
2.1  Name of the organization  T  Cover of the paper document
2.2  Primary brands, products and/or services  T  The Group, the enterprise and the business under concession, Food & Beverage, Travel Retail & Duty-Free, Response to modern trends, Food & Beverage and innovation, Travel Retail and innovation
2.3  Operational structure of the organization  T  Corporate Governance
2.4  Headquarters  T  Contacts
2.5  Countries where the organization operates  T  Autogrill: around the world, Highlights, The Group, the enterprise and the business under concession, Food & Beverage, Travel Retail & Duty-Free
2.6  Ownership structure and legal form  T  Autogrill: around the world, Contacts
2.7  Markets served  T  Autogrill: around the world, Highlights, The Group, the enterprise and the business under concession, Food & Beverage, Travel Retail & Duty-Free
2.8  Dimension of the companies belonging to the organization, including: number of employees, net sales, total capitalization broken down in terms of debt and equity and quantity of products or services provided  T  Autogrill: around the world, Highlights
2.9  Significant changes in size and ownership structure  T  Guidelines, Perimeter and sources
of information, Focus, Online, interactive
version, Ipad version, Autogrill: around the world, Highlights, The Group, the enterprise and the business under concession, Food & Beverage, Travel Retail & Duty-Free, Two businesses, one target, The macroeconomic scenario for the two business segments in 2011
2.10  Awards/prizes received  T  Prizes and Awards in 2011
3. REPORT PARAMETERS   
 Report profile
   
3.1  Reporting period for information provided  T  Guidelines, Perimeter and sources
of information, Focus, Online, interactive
version, Ipad version, The journey continues
3.2  Date of most recent Annual Report  T  Guidelines, Perimeter and sources
of information, Focus, Online, interactive
version, Ipad version
3.3  Reporting cycle  T  Guidelines, Perimeter and sources
of information, Focus, Online, interactive
version, Ipad version
3.4  Contacts and addresses for questions regarding the Annual Report  T  Contacts
  Objective and boundary of the Report   
3.5  Process for defining Report content  T  Guidelines, Perimeter and sources
of information, Focus, Online, interactive
version, Ipad version, The journey continues
3.6  Boundary of the Report  T  Guidelines, Perimeter and sources
of information, Focus, Online, interactive
version, Ipad version
3.7  Limitations on the scope or boundary of the Report  T  Guidelines, Perimeter and sources
of information, Focus, Online, interactive
version, Ipad version
3.8  Information on Group related companies  T  Guidelines, Perimeter and sources
of information, Focus, Online, interactive
version, Ipad version, The Group, the enterprise and the business under concession, Food & Beverage, Travel Retail & Duty-Free
3.9  Data measurement techniques and the bases of calculations  T  Guidelines, Perimeter and sources
of information, Focus, Online, interactive
version, Ipad version
3.10  Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement  T  Guidelines, Perimeter and sources
of information, Focus, Online, interactive
version, Ipad version, Tables
3.11  Significant changes from previous reporting periods  T  Guidelines, Perimeter and sources
of information, Focus, Online, interactive
version, Ipad version, Social figures Food & Beverage Business Segment, Social figures Travel Retail & Duty-Free Business Segment
  GRI content index    
3.12  Table of reference  T  GRI-G3 Indicators index
  Assurance     
3.13  External assurance  T  Report from the indipendent auditing firm
4. GOVERNANCE, COMMITMENT, ENGAGEMENT 
 Governance    
4.1  Governance structure of the organization  T  Corporate Governance, RGSAP (15, 32) 
4.2  Indicate whether the Chairman is also an executive officer  T  RGSAP (17, 26) 
4.3  Independent Directors and/or non-executive Directors  T  RGSAP (17, 56-57) 
4.4  Mechanisms for shareholders and employees to provide recommendation  T  RGSAP (52) 
4.5  Linkage between compensation for members of the highest governance body, senior managers, and executives and the performance of the organization  T  RGSAP (35-36), R&B (126) 
GRI indicator  Description  Level of coverage  Page 
4.6  Conflicts of interest  RGSAP (15-16) 
4.7  Qualifications and expertise of the Directors  T  RGSAP (16-17) 
4.8  Mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance T  Afuture: the sustainability Roadmap, The point of departure, Steps in the development of sustainability at Autogrill, From vision to mission through Stakeholders, Two businesses, one target, Leveraging on diversity
4.9  Procedures of the BoD for identifying and managing economic, environmental, and social performance  T  The main risks to which the Autogrill Group is exposed, Afuture: the sustainability Roadmap, The point of departure, Steps in the development of sustainability at Autogrill, Travel for tomorrow: the Group strategy,  Health and Safety: two opportunities for growth, How to find the correct route, A robust partnership with suppliers, Ongoing audits to always ensure quality, Product traceability, Environmental certifications and regulations in the Food & Beverage segment, Environmental certifications and regulations in the Travel Retail segment
4.10  Procedures for the valuation of the Directors’ economic, environmental, and social performances  T  How to find the correct route, RGSAP
  Commitment to external initiatives   
4.11  Explanation of how the precautionary approach or principle is applied  T  The main risks to which the Autogrill Group is exposed, Afuture: the sustainability Roadmap, The point of departure, Steps in the development of sustainability at Autogrill, A robust partnership with suppliers, Ongoing audits to always ensure quality, Product traceability
4.12  Subscribtion of economic, environmental, and social codes of conducts, principles and charters developed by external organizations  T  Leveraging on diversity, Growth and training starting from recruiting, Environmental certifications and regulations in the Food & Beverage segment, Environmental certifications and regulations in the Travel Retail segment
4.13  Memberships in national/international industry associations  T  Growth and training starting from recruiting, Health and Safety: two opportunities for growth, Creating value: from people to people, Food & Beverage response to "customer voice"
  Stakeholder engagement   
4.14  List of stakeholder groups engaged by the organization  T  From vision to mission through Stakeholders, Two businesses, one target
4.15  Principles for identifying and selecting stakeholders  T  The point of departure, Steps in the development of sustainability at Autogrill, The point of departure, Steps in the development of sustainability at Autogrill, Innovation & Sustainability, From vision to mission through Stakeholders, Two businesses, one target, CE, Note 
4.16  Approaches to stakeholder engagement  T  Listening to learn, learning to improve, Dialogue with the trade unions, How to find the correct route, Collaborate, educate and disseminate
4.17  Key topics and concerns that have been raised through stakeholder engagement and the organization’s response  T  Listening to learn, learning to improve, Dialogue with the trade unions, Collaborate, educate and disseminate
ECONOMIC PERFORMANCE INDICATORS 
DMA  Information on management poli cies  T  CE (3, 5);  Highlights, The Group, the enterprise and the business under concession, Food & Beverage, Travel Retail & Duty-Free, Two businesses, one target, The macroeconomic scenario for the two business segments in 2011, Travel for tomorrow: the Group strategy, Creating value: from people to people, Designing eco-sustainable stores
  Economic performance    
Core EC1  Direct economic value generated and distributed  T  Financial highlights Autogrill Group
Core EC2  Financial implications and other risks and opportunities for the organization’s activities due to climate change  NC  – 
Core EC3  Coverage of the organization’s defined benefit plan obligations  T  R&B (69-70, 96-97) 
Core EC4  Significant financial assistance received from government  T  Towards ongoing training, Social figures Food & Beverage Business Segment
  Market presence    
Core EC6  Policy, practices, and proportion of spending on locally-based suppliers  T  The Concept Factory, The synergies with the partners, Ongoing audits to always ensure quality, Product traceability, Food & Beverage response to "customer voice", Financial highlights Autogrill Group
Core EC7  Procedures for local hiring 
T  Growth and training starting from recruiting
 Indirect economic impacts   
Core EC8  Development and impact of infrastructure investments and services provided primarily for public benefit  T  Creating value: from people to people, Designing eco-sustainable stores, Social figures Autogrill Group, Social figures Food & Beverage Business Segment, Social figures Travel Retail & Duty-Free Business Segment
ENVIRONMENTAL PERFORMANCE INDICATORS 
DMA  Information on management policies  T  Afuture: the sustainability Roadmap, The point of departure, Steps in the development of sustainability at Autogrill, Two businesses, one target,  Third strategic area for sustainability, Designing eco-sustainable stores, Procedures and certifications are not sufficient. People make the difference, Collaborate, educate and disseminate, How to regulate water consumption, Waste management, Group logistics

Raw materials
   
Core EN1  Raw materials used by weight or volume  P  Environmental data Food & Beverage Business Segment
Core EN2  Percentage of materials used that are recycled input materials  P  Waste management
  Energy     
Core EN3  Direct energy consumption by primary energy source  P  Environmental data Food & Beverage Business Segment
Core EN4  Indirect energy consumption by primary energy source  P  Environmental data Food & Beverage Business Segment
Note 4.15 Based on the Company’s Code of Ethics and the business specific characteristics, Autogrill identified the stakeholders relevant for the Group, with whom to start periodic relations
GRI indicator  Description  Level of coverage  Page 
Additional EN5  Energy saved due to conservation and efficiency improvements (kWh saved, etc.)  T  Third strategic area for sustainability, Environmental certifications and regulations in the Food & Beverage segment, Environmental certifications and regulations in the Travel Retail segment, Energy efficiency and waste control, LED: a big small revolution, Technological and environmental lead: two directions for the future
Additional EN6  Energy-efficient or renewable energy based products and services  T  Third strategic area for sustainability, Environmental certifications and regulations in the Food & Beverage segment, Environmental certifications and regulations in the Travel Retail segment, Energy efficiency and waste control, LED: a big small revolution, Technological and environmental lead: two directions for the future
  Water     
Core EN8  Total water withdrawal by source  P  How to regulate water consumption, Environmental data Food & Beverage Business Segment
  Biodiversity     
Core EN11  Location and size of land owned, leased, or managed in protected areas or areas of high biodiversity value outside protected areas  NC  – 
Core EN12  Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas  NC  – 
  Emissions and waste    
Core EN16  Total direct and indirect greenhouse gas emissions by weight  P  LED: a big small revolution, Technological and environmental lead: two directions for the future 
Core EN17  Other relevant indirect greenhouse gas emissions by weight  NC  – 
Additional EN18  Initiatives to reduce greenhouse gas emissions and reductions achieved  P  LED: a big small revolution, Technological and environmental lead: two directions for the future 
Core EN19  Emissions of ozone-depleting substances by weight  P  Bio shoppers, Headquarters commitment, Management of refrigeration plants 
Core EN20  Other emissions in atmosphere  NC  – 
Core EN21  Total water discharge by quality and destination  NC  – 
Core EN22  Total weight of waste by type and disposal method  P  Waste management, Bio shoppers, Headquarters commitment, Management of refrigeration plants, Environmental data Food & Beverage Business Segment
Core EN23  Total number and volume of significant spills  NC  – 
  Products and services    
Core EN26  Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation  T  Designing eco-sustainable stores, Environmental certifications and regulations in the Food & Beverage segment, Environmental certifications and regulations in the Travel Retail segment, Energy efficiency and waste control, How to regulate water consumption,  Waste management,  Group logistics, Technological and environmental lead: two directions for the future  
Core EN27  Percentage of products sold and their packaging materials that are reclaimed by category  P  Waste management
  Compliance     
Core EN28  Monetary value and total number of fines for non-compliance with environmental regulations  NC  – 
  Transport     
Additional EN29  Significant environmental impacts of transporting products and other goods and materials used for the organization’s operations and for transporting members of the workforce  P  Group logistics, Environmental data Food & Beverage Business Segment, Social figures Travel Retail & Duty-Free Business Segment
SOCIAL PERFORMANCE INDICATORS   
  Labor practices    
DMA  Information on management policies  T  CE (3); Afuture: the sustainability Roadmap, The point of departure, Steps in the development of sustainability at Autogrill, From vision to mission through Stakeholders, The first strategic area for sustainability, Different cultures: how to accomplish integration, Leveraging on diversity, Evaluating competences and performance, Towards ongoing training, Health and Safety: two opportunities for growth
Core LA1  Total workforce by employment type, employment contract, and region  T  Around the world, Social figures Autogrill Group, Social figures Food & Beverage Business Segment, Social figures Travel Retail & Duty-Free Business Segment
Core LA2  Total number of personnel and turnover rate, by age, sex, geographical area  NC  – 
Additional LA3  Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations  T  Evaluating competences and performance

Labor management relations   
Core LA4  Percentage of employees covered by collective bargaining agreements  P  Dialogue with the trade unions, Social figures Food & Beverage Business Segment 
Core LA5  Minimum notice period regarding significant operational changes  T  Dialogue with the trade unions
 Health and safety
   
Additional LA6  Percentage of total workforce represented in the formal joint management-worker health and safety Committee  P  Health and Safety: two opportunities for growth
Core LA7  Rates of injury, occupational diseases, lost days, absenteeism, and number of work-related fatalities by region  P  Health and Safety: two opportunities for growth, Social figures Food & Beverage Business Segment, Social figures Travel Retail & Duty-Free Business Segment
Core LA8  Education, training, prevention, and risk-control programs in place to assist workforce members  P  Health and Safety: two opportunities for growth, Social figures Food & Beverage Business Segment, Social figures Travel Retail & Duty-Free Business Segment 
Additional LA9  Health and safety topics covered in formal agreements with trade unions  P  Dialogue with the trade unions
GRI indicator  Description  Level of coverage  Page 
  Training and education    
Core LA10  Average yearly hours of training per employee by employee category  P  Towards ongoing training, Social figures Food & Beverage Business Segment, Social figures Travel Retail & Duty-Free Business Segment
Additional LA11  Programs for skills and career development  T  Evaluating competences and performance, Towards ongoing training
Additional LA12  Percentage of employees receiving regular career development reviews  P  Evaluating competences and performance
  Diversity and equal opportunity   
Core LA13  Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity  T  Leveraging on diversity, Social figures Autogrill Group, Social figures Food & Beverage Business Segment, Social figures Travel Retail & Duty-Free Business Segment, Note, RGSAP (17,30) 
Core LA14  Ratio of basic salary of men to women  NC  – 
  Human rights    
DMA  Information on management policies  T  CE (3); From vision to mission through Stakeholders, Two businesses, one target, Different cultures: how to accomplish integration, Leveraging on diversity, Dialogue with the trade unions, A robust partnership with suppliers, Ongoing audits to always ensure quality
  Investment pratices, suppliers selection practices and personnel training   
Core HR1  Significant investment agreements that include human rights clauses  P  A robust partnership with suppliers, Ongoing audits to always ensure quality
Core HR2  Supplier screening on human rights and actions taken  P  A robust partnership with suppliers, Ongoing audits to always ensure quality, Product traceability
  Non-discrimination  
  
Core HR4  Total number of discriminatory events and actions taken  NC  – 
  Freedom of association    
Core HR5  Operations identified in which freedom of association and collective bargaining may be at significant risk and actions taken to defend these rights  T  See note 
  Child labor     
Core HR6  Use of child labor  T  See note 
  Forced and compulsory labor   
Core HR7  Use of forced and compulsory labor  T  See note 
  Society     
DMA  Information on management policies  T  From vision to mission through Stakeholders, Two businesses, one target, Creating value: from people to people, Designing eco-sustainable stores
  Community     
Core SO1  Management of the impact of operations on communities  P  Creating value: from people to people, Designing eco-sustainable stores, Social figures Autogrill Group, Social figures Food & Beverage Business Segment, Social figures Travel Retail & Duty-Free Business Segment
  Corruption     
Core SO2  Analysis and monitoring of corruption risks  T  See note 
Core SO3  Employees trained in anti-corruption policies and procedures  P  Towards ongoing training 
Core SO4  Actions taken in response to incidents of corruption  NC  – 
  Political contributions    
Core SO5  Public policy positions and participation in public policy development  NC  – 
Additional SO6  Total value of financial and in-kind contributions to political parties, politicians, and related institutions  P  See note 
  Compliance     
Core SO8  Sanctions for non-compliance with laws and regulations  NC  – 
  Product responsibility    
DMA  Information on management policies  T  CE (4); From vision to mission through Stakeholders, Two businesses, one target, Ongoing audits to always ensure quality, Product traceability, Food & Beverage response to "customer voice"
  Customer health and safety   
Core PR1  Health and safety of products and services  T  How to find the correct route, A robust partnership with suppliers, Ongoing audits to always ensure quality, Product traceability, Food & Beverage response to "customer voice"
  Products and services labeling   
Core PR3  Products and services information  P  Ongoing audits to always ensure quality, Product traceability, Food & Beverage response to "customer voice"
Additional PR5  Practices related to customer satisfaction  T  How to find the correct route, Food & Beverage response to "customer voice", Waste management
  Advertising     
Core PR6  Laws, standards and voluntary codes related to marketing and advertising  NC  – 
  Compliance     
Core PR9  Sanctions for non-compliance with laws and regulations concerning the provision and use of products and services  NC  – 
Note LA13 The Board of Directors is composed as follows: 100% men, 100% Italians, 33% in the 30-50 age bracket, 67% over 50 years of age Note HR5 In all the countries in which the Group operates freedom of association and the right to collective bargaining are ensured Note HR6–HR7 Autogrill complies with the laws and regulations enforced in each country in which it operates and in the developing countries, considered at risk, it applies the policies adopted by the Parent Company in order to avoid risks associated with child and forced labor Note SO2 In the Group’s main Business Units (equal to 87% of total revenues at 31 December 2011) risk analyses were performed in relation to issues regarding anti-corruption and anti-bribery. Specifically, compliance was measured with the Italian law pursuant to Italian Legislative Decree no. 231/01, the US Foreign Corrupt Practices Act, the British Anti-Bribery Act and the Spanish Ley Orgánica Note SO6 In the countries in which the applicable laws and/or regulations allow Group companies to provide contributions to political parties, these are subject to verification beforehand and approved by Legal Affairs in order to guarantee compliance with local regulations