Social figures

Type of contract – Food & Beverage

Full time/Part-time

see related text


North America
and Pacific area
Europe
Total
Food & Beverage 
 YearWomen 
Men 
Women 
Men 
Women 
Men 
2011             
Full time  13,889  9,882  5,893  5,387  19,782  15,269 
Part-time  6,210  3,664  8,516  2,597  14,726  6,261 
Subtotal
20,099  13,546  14,409  7,984  34,508  21,530 
Total
33,645    22,393    56,038   
             
2010             
Full time  13,707  9,745  6,498  5,741  20,205  15,486 
Part-time  5,757  3,333  8,833  2,539  14,590  5,872 
Subtotal
19,464  13,078  15,331  8,280  34,795  21,358 
Total
32,542    23,611    56,153   
             
2009             
Full time  13,430  9,404  6,386  5,498  19,816  14,902 
Part-time  5,887  3,449  8,677  2,509  14,564  5,958 
Subtotal
19,317  12,853  15,063  8,007  34,380  20,860 
Total
32,170 23,070 55,240

 

Type of contract – Food & Beverage – Europe

Fixed term/Unlimited term

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2011  2010  2009 
Women 
Men 
Women 
Men 
Women 
Men 
Fixed term
1,516  1,043  1,769  1,015  1,651  969 
Unlimited term12,893 6,941 13,562 7,265 13,412 7,038 
Subtotal14,409 7,984 15,331 8,280 15,063 8,007 
Total
22,393  23,611  23,070 
North America and the Pacific area are not included in the perimeter because employees in this area are classified pursuant to the currently applicable legislation (“At-will employment”), and therefore it was not possible to classify them based on the two types of contracts used at the European level. This legislation envisages that both parties may terminate the labor contract at any time without any liability

 

Presence of women – Food & Beverage

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2011  2010  2009 
Women 
Men 
Women 
Men 
Women 
Men 
North America & Pacific area
20,099  13,546  19,464  13,078  19,317  12,853 
  60%  40%  60%  40%  60%  40% 
Europe
14,409  7,984  15,331  8,280  15,063  8,007 
  64%  36%  65%  35%  65%  35% 
Total
34,508  21,530  34,795  21,358  34,380  20,860 
  62%  38%  62%  38%  62%  38% 

 

Organizational levels – Food & Beverage

  North America
& Pacific area
Europe
Total
Food & Beverage  
2011  Women 
Men 
Women 
Men 
Women
Men 
Offices
               
Top Managers
56  101  17  87  73  28%  188  72% 
Senior Managers
50  63  30  72  80  37%  135  63% 
Managers
109  72  70  108  179  50%  180  50% 
Employees
138  137  356  205  494  59%  342  41% 
Subtotal offices
353  373  473  472  826  49%  845  51% 
Total offices
726  945  1,671 
         
Network
               
Area Managers
48  114  11  50  59  26%  164  74% 
Store Managers
688  849  200  447  888  41%  1,296  59% 
Managers
121  156  302  360  423  45%  516  55% 
Heads of service
629  390  1,658  1,002  2,287  62%  1,392  38% 
Multi-service employees
18,260  11,664  11,765  5,653  30,025  63%  17,317  37% 
Subtotal network
19,746  13,173  13,936  7,512  33,682  62%  20,685  38% 
Total network
32,919  21,448  54,367 
Total
33,645  22,393  56,038 

 

Accidents – Food & Beverage – Europe

(Perimeter: Belgium, France, Italy and Spain  -> 80% of the total of F & B employees in Europe)

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Type of accidents *  2011 2010
Cutting  233  230 
Fractures  12 
Burns  74  80 
Collisions and contusions  327  277 
Distorsion and sprains  164  181 
Other  68  48 
Total  873  828 
Accidents in progress  220  236 
Frequency index (no. accidents x 1,000,000/hours worked)  33.64  33.80 
Severity index (no. days lost due to accident x 1,000/hours worked)  0.61  0.68 
* The type of injuries was modified to better represent the business characteristics as compared to previous years

 

Breakdown by age – Food & Beverage

 
North America
& Pacific area
Europe
Total
Food & Beverage  
YearWomen 
Men 
Women 
Men 
Women
Men 
2011               
16/17-20 * years 3,352  2,161  464  403  3,816  2,564  11% 
21-30 years 6,122  4,223  3,674  2,333  9,796  6,556  29% 
31-40 years 3,470  2,433  4,980  2,024  8,450  4,457  23% 
41-50 years 3,420  2,214  3,519  1,967  6,939  4,181  20% 
> 50 years 3,735  2,515  1,772  1,257  5,507  3,772  17% 
Subtotal  20,099  13,546  14,409  7,984  34,508  21,530   
Total  33,645 22,393   56,038    
        
2010               
16/17-20 * years 3,129  2,172  644  484  3,773  2,656  11% 
21-30 years 5,824  3,945  4,198  2,499  10,022  6,444  29% 
31-40 years 3,420  2,355  5,298  2,102  8,718  4,457  24% 
41-50 years 3,506  2,220  3,574  2,013  7,080  4,233  20% 
> 50 years 3,585  2,386  1,617  1,182  5,202  3,568  16% 
Subtotal  19,464  13,078  15,331  8,280  34,795  21,358   
Total  32,542   23,611   56,153    
* For North America and the Pacific area the first age bracket is 16-20, for Europe 17-20

 

Breakdown by nationality – Food & Beverage – Europe

(Perimeter: Austria, Belgium, Denmark, France, Italy, Spain and Switzerland -> 88% of the total of F & B employees in Europe)

see related text

Year  Women  Men 
2011     
EU member states  11,290  5,885 
Extra-EU countries  681  330 
Center, Latin America  252  106 
Africa  296  360 
Asia  161  163 
Other  46  27 
Subtotal  12,726  6,871 
Total  19,597
     
2010     
EU member states  11,834  6,067 
Extra-EU countries  648  282 
Center, Latin America  275  113 
Africa  352  353 
Asia  137  142 
Other  207  166 
Subtotal  13,453  7,123 
Total  20,576

 

Breakdown by ethnic origin – Food & Beverage – North America

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Year Women Men
2011    
American-European natives 5,601  3,812 
American-African natives
4,732  2,811 
American-Indian natives and Alaska natives
66  54 
Hispanic
3,091  2,288 
Asian
1,963  1,367 
Hawaiian natives and natives of the Pacific islands
155  69 
Subtotal
15,608  10,401 
Total 26,009
     
2010    
American-European natives 5,466 3,673 
American-African natives  4,775  2,812 
American-Indian natives and Alaska natives 77  60 
Hispanic
3,145  2,305 
Asian
2,001  1,370 
Hawaiian natives and natives of the Pacific islands
142  77 
Subtotal
15,606  10,297 
Total
25,903 

 

Trade Union presence index – Food & Beverage

see related text

 Year
Italy 
North America 
2011  43%  46% 
2010  43%  45% 
2009  42%  43% 

 

Training – Food & Beverage – Europe

(Perimeter: Belgium, Denmark, France, Italy, The Netherlands, Slovenia, Spain and Switzerland -> 89% of the total F & B employees in Europe)

see related text

  2011 2010 *
 Hours 
Costs (€)  Hours 
Costs (€) 
In store training and education 221,151  4,211,576  221,094  4,040,711 
Technical -professional training 6,961  203,317  24,925  666,850 
Managerial training
13,776  696,624  7,874  410,503 
Hygiene, health and safety in the workplace
18,483  502,288  33,874  753,748 
Languages **  3,132  146,149  3,005  132,669 
Other
3,191  101,723  5,612  186,580 
Total
266,694  5,861,677  296,384  6,191,061 
No. of employees in the indicated perimeter 19,992  20,973 
Training days per capita
1.89  2.25 
* Inv. errata: 2010 data is updated according to adjustments and scope of consolidation extension ** Unlike past years, training in foreign languages was separated from “Technical-professional training”

 

Donations – Food & Beverage *

see related text

(€)  Direct
contribution
Indirect
contribution
Contribution in
kind & services 
Total
2011         
North America & Pacific area 144,656  896,898  343,254  1,384,808 
Europe
50,383  45,793  333,393  429,569 
Total
195,039  942,691  676,647  1,814,377 
         
2010         
North America & Pacific area
197,418  800,600  156,367  1,154,385 
Europe
143,571  47,762  302,475  493,808 
Total
340,989  848,362  458,842  1,648,193 
* 2011 perimeter includes: Italy, Spain, Belgium, Austria, France, Ireland, Denmark, The Netherlands, North America and the Pacific region