Ongoing audits to always ensure quality

Collaboration between the Group and its partners is mutually enhancing, and it is therefore in Autogrill’s interest to identify the assessment tools to verify supplier conformity, which is necessary for the performance of commercial activities. This is an indispensable step that ensures high quality standards for all products and services offered by Autogrill Group. For this reason periodic audits have been designed, employing screening activities based on different criteria: questionnaires, information collection (direct or indirect), sampling and audits.

Product quality and safety in the Food & Beverage segment is ensured thanks to the efforts and contributions of all the players involved in the different steps: production, shipping, selling and distribution. A fully controlled cycle that begins with correct animal breeding, and continues with processing hygiene and safe transportation.

This is a virtuous system, because it starts from supplier selection and this is particularly important, especially for businesses operating in the food industry. Specifically, this system is based on the comprehensive sharing of values and objectives between the Group and its commercial partners. All suppliers are subject to preventive audits in order to ascertain how close they are to the Company’s standards. After this phase, the standard product is defined, meaning the list of characteristics that the product must have. In addition, quality audits and controls are carried out throughout the entire product life cycle (in all business sectors). For instance, in the Food & Beverage segment, the H.A.C.C.P. (Hazard Analysis and Critical Control Point) procedures envisage accurate microbiological analyses along the entire supply chain. Such audits are conducted periodically, according to a risk assessment logic. Additional audits by in-house and outside specialists are also performed to verify compliance with the applicable hygiene-health standards and assess the correct implementation of the self-control plan of the Management System adopted in the various countries in which the Group operates Food & Beverage activities.

In Travel Retail the Group is also committed in selecting suppliers that can offer the best quality and genuine products at a reasonable price, based on the requests and requirements identified through periodic market research activities. Though global partners are typically selected, in some cases local suppliers are found that can offer products particularly suitable for a given geographical area. In this case as well, products are selected in compliance with the applicable national regulations, particularly with reference to food products or luxury goods.