Designing eco-sustainable stores

The commitment to the environment is reflected in an ongoing search for new plant technology that will allow a reduction in the use of traditional energy sources in favor of renewable ones, like geothermal and photovoltaic.

Financial variables are important, but so are eco-compatibility issues. Ongoing research and studies are necessary to define structures (light design, air ventilation, water system, furniture, equipment, interior design) with the ongoing support and collaboration of authorities, suppliers, commercial partners and specialized designers.

Developing a new store or restyling an existing one means dealing with a set of complex factors. First of all, its level of integration in the ecosystem, which is defined through the analysis of the different steps of the life cycle of the building, the materials and equipment, considering the different situations in the airports, on the highways and in the railway stations and malls in which the Group operates concessions.


Afuture shape our tomorrowFocus area

Focus area Planet


The initial design steps are the most important, because this is when the positive impact on the environment can be maximized. These include the impact not only of the construction, but also of the management, maintenance and dismantling of the premises. New elements have been added to improve the aesthetics, comfort, accessibility and use of the location by all stakeholders:

Energy and energy efficiency

  • alternative energy sources;
  • control and re-use of energy loss;
  • introduction of LEDs and natural illumination based on the orientation of the building.

Water and water saving

  • predisposition of equipment to automatically regulate water flows;
  • installazione nei wc di sistemi autopulenti senza utilizzo di acqua.


  • use of low impact materials that can be easily recycled and re-used.

Eco-sustainability also means protecting the habitat hosting the locations in which the Group operates, like the World Duty Free Warehouse (UK), located in an historical area, where the Magna Carta was signed in 1215, close by the Thames, or the Casilina Est petrol station, along the Rome-Naples A1 highway (Italy), where an ancient necropolis was discovered, yielding important archeological finds, including an extremely rare funeral bed from the Hellenistic period, which has been put on display in a museum showcase, a terraced garden and a series of walls in crystal glass that give travelers a clear view of the archeological site.

But when it comes to building or restyling an existing store, eco-sustainability is synonymous with regeneration and balance, with building a store’s internal and external environment that is safe, comfortable, relaxing and welcoming. This orientation is perfectly expressed by the eco-sustainable store of Mensa di Ravenna (Italy) which won the DfA–Start award assigned by the non-profit Design for All association to companies engaged in projects focused on universal access to the locations and attention to sustainability.




Net capex in 2011 amounted to € 209.4m, slightly down against the previous year and mainly concentrated in the Food & Beverage segment in Italy and in the United States for new openings and restyling of existing stores, particularly on the highways.

In the Food & Beverage segment net capex amounted to € 190.8m and mainly

referred to some filling stations on US highways (in particular on the Pennsylvania Turnpike) and Italian highways (Villoresi Est), as well as the Sacramento, Edmonton and Santa Ana airports, in the Amsterdam and Zurich airports in Europe and the openings of new stores in railway stations in France, Belgium and Spain.

As for Travel Retail, net capex totaled € 18.6m and mainly referred to the stores located in the Terminal in Alicante (Spain) and in the British airports of Heathrow, Birmingham and Manchester.


(€m)  FY 2011  FY 2010  2010  On a like-for-like
Food & Beverage  184.6  186.5  (1.0%)  (2.7%) 
Travel Retail & Duty-Free  18.6  27.6  (32.6%)  (33.5%) 
Corporate and non-allocated 6.2  5.2  20.9%  20.9% 
Total 209.4  219.2  (4.5%)  (6.0%)