2011 Sustainability Report

Letter to the Stakeholders

Despite the difficult economic scenario, Group performance in the past year was positive.

The complexity of the period served as a stimulus to enhance the Group approach towards sustainability, which is no longer considered as a “nice to have”, but as a driver that can further foster innovation and competitiveness.

This is also confirmed by the various initiatives developed in the past year and, in particular, those involving the employees — 62% women — who could benefit from a corporate welfare service portfolio, which the Group intends to extend to a progressively increasing number of its people.

read more


Strategic areas for sustainability and improvement objectives (2012-2015)

  • People connected
  • Product innovation
  • Planet durability


- 5% reduction in accidents



- Packaging re-design with a

sustainable approach
- 5% cost reduction



- 10% power consumption reduction on the network (comparable PoS)
- 30% power consumption reduction in the new stores
- LEED certification for at least 30 new stores



- 10% water consumption reduction on the network (comparable PoS)
- 30% water consumptions reduction in the new stores


We want to take care of our employees to create value for customers and the local community

read more


We want to think in an innovative way and offer quality products and services to customers, so that they will enjoy and remember their experience in our points of sale

read more


We want to protect the environment by involving our brand partners, suppliers and the local community

read more

Bilancio CSR