2011 Sustainability Report
Letter to the Stakeholders
Despite the difficult economic scenario, Group performance in the past year was positive.
The complexity of the period served as a stimulus to enhance the Group approach towards sustainability, which is no longer considered as a “nice to have”, but as a driver that can further foster innovation and competitiveness.
This is also confirmed by the various initiatives developed in the past year and, in particular, those involving the employees — 62% women — who could benefit from a corporate welfare service portfolio, which the Group intends to extend to a progressively increasing number of its people.
Strategic areas for sustainability and improvement objectives (2012-2015)

HEALTH AND SAFETY
- 5% reduction in accidents

PACKAGING
- Packaging re-design with a
sustainable approach
- 5% cost reduction

POWER
- 10% power consumption reduction on the network (comparable PoS)
- 30% power consumption reduction in the new stores
- LEED certification for at least 30 new stores
WATER
- 10% water consumption reduction on the network (comparable PoS)
- 30% water consumptions reduction in the new stores
A-People
We want to take care of our employees to create value for customers and the local community
A-Product
We want to think in an innovative way and offer quality products and services to customers, so that they will enjoy and remember their experience in our points of sale
A-Planet
We want to protect the environment by involving our brand partners, suppliers and the local community